PeopleMetrics

MAY 7, 2015

(And they're exclusive findings we didn’t include in our final ebook— which you can find here , should you be interested in similar insights into the prospect experience.). In the study, we asked B2B telecommunications buyers to consider how their eventual providers delivered value in the prospect experience. Thanks for reading!

Customer Experience 48

Customer Experience Net Promoter Score How To B2B 48

ChurnZero

APRIL 5, 2019

Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution? Julia Ahlfeldt breaks down what it takes for an organization to truly put the customer at the center of their business. Customer Success Around the Web.

Tips 40

Tips Customer Success Customer Centricity Leadership 40

ChurnZero

MARCH 22, 2019

To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. Customer Success Around the Web.

Customer Retention 61

Customer Retention Customer Centricity Customer Success Sales 61

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Keri Keeling. Melinda Gonzalez.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

Qualtrics

JULY 18, 2019

Don’t underestimate the power of a one-on-one conversation with a customer as a follow-up to feedback. In my past life building feedback channels in the B2B world, one-on-one follow-up conversations frequently led to immediate business development and improvement opportunities. Free Customer Satisfaction Survey Template.

Feedback 49

Feedback Government Airlines Social Media 49

Amity

APRIL 25, 2016

Bill's blog posts will help you establish the guidelines to capatalize on associate commitment whole delivering exemplary customer service. Deliver the World's Best Customer Experience. GVP Customer Success - Oracle Marketing Cloud. VP of Client Experience & Transformation - ADP. Brandon Hickie.

Customer Success 48

Customer Success Chief Customer Officer Consulting Customer Centricity 48

SmartKarrot

JANUARY 5, 2022

She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Kristi Faltorusso. Nils Vinje. Andrew Marks. Chris Hicken.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

ClearAction

FEBRUARY 14, 2015

If every company has no intention of loving their suppliers, then what's the point of B2B companies trying to be loved their customers? In the article Customer Experience Capabilities, Not Projects! Customer Engagement is the Capstone of Customer Experience Management.

Customer Experience 48

Customer Experience Customer Centricity Customer Experience Management Financial 48

ChurnZero

APRIL 12, 2019

Speaker: Julia Ahlfeldt, Certified Customer Experience Professional. Q: What do you see as the main differences (if there are any) between the Customer Success (CS) and Customer Experience (CX) practice? These teams are responsible for the tactical realization of value for the customer. Q&A Recap.

Customer Centricity 14

Customer Centricity Customer Success Net Promoter Score Self Service 14

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40