Go Beyond Call Center Coaching with Real-Time Agent Assist
Uniphore
JANUARY 24, 2022
*Based on 17 million call center employees (Gartner data) with an average turnover cost of $14,113 per employee and an estimated disengagement/turnover rate of 38%. Current agent coaching is leading to customer—and agent—turnover. Did you know that 63 percent† of customers churn after a bad experience? Learn More.
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