ShepHyken
SEPTEMBER 26, 2018
And, that leads to this very important point: When great customer service meets convenience, you have the recipe for disruption. I was talking to the manager of the service and repair center at a major brand automotive dealership. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.
ShepHyken
OCTOBER 19, 2022
Instead, they became what one author refers to as The ultimate automotive failure. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
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ShepHyken
OCTOBER 24, 2018
In a typical transaction with your business, think about the last interaction your customer experiences. An automotive repair center may bring the customer’s car to the front of the store for the customer to inspect before they drive away. This can be any type of business. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 16, 2019
(CBT) How can you create exceptional omnichannel customer experiences that help to guide potential car buyers to purchase? My Comment: Even though this article focuses on automotive dealers, there are lessons here for every type of business. Check out our tips below to help you get started. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 17, 2018
But what about a company like Hyundai (automotive) who ended up 14th on the list of top loyalty leaders. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.
ShepHyken
OCTOBER 15, 2018
Great Customer Experience Means Consistent Customer Service by Glenn Pasch. CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product.
Who's Your Gladys?
JULY 15, 2015
The hotel attracts a wide variety of distinguished customers, including celebrities shooting film or television, rock stars in town for concerts, or executives attending the town’s high-profile automotive functions. We asked Steven to share some of his secrets for taking customer service to the highest levels of distinction.
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