ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
OCTOBER 19, 2022
Instead, they became what one author refers to as The ultimate automotive failure. . Then ask your customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Unfortunately, The Echo was the opposite of what they were promoting. See what they say.
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ShepHyken
SEPTEMBER 16, 2019
Each week I read a number of customer service and customer experience articles from various resources. By the way, I also fly Delta and I can’t argue what this author’s view on how well Delta has managed both the employee and customer (passenger) experience. Here are seven customer service ideas.
ShepHyken
OCTOBER 15, 2018
Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.
Who's Your Gladys?
JULY 15, 2015
The hotel attracts a wide variety of distinguished customers, including celebrities shooting film or television, rock stars in town for concerts, or executives attending the town’s high-profile automotive functions. We asked Steven to share some of his secrets for taking customer service to the highest levels of distinction.
ShepHyken
SEPTEMBER 17, 2018
Each week I read a number of customer service and customer experience articles from various resources. The Violence of The Customer Experience by Mary Drumond and Guilherme Cerqueira. Worthix) The Customer Experience Economy is the most violent economy in the history of capitalism. Follow on Twitter: @Hyken.
ShepHyken
OCTOBER 24, 2018
In a typical transaction with your business, think about the last interaction your customer experiences. An automotive repair center may bring the customer’s car to the front of the store for the customer to inspect before they drive away. This can be any type of business. Follow on Twitter: @Hyken.
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