ShepHyken

SEPTEMBER 26, 2018

And, that leads to this very important point: When great customer service meets convenience, you have the recipe for disruption. I was talking to the manager of the service and repair center at a major brand automotive dealership. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

How To 630

How To Automotive Competitive Advantage Customer Service Training 630

ShepHyken

SEPTEMBER 16, 2019

By the way, I also fly Delta and I can’t argue what this author’s view on how well Delta has managed both the employee and customer (passenger) experience. Seven Ways To Improve Customer Service by Sara Lavenduski. ASI) An excellent customer service experience will lead more naturally to a close.

Airlines 100

Airlines Customer Service Automotive Omni-Channel 100

Who's Your Gladys?

JULY 15, 2015

We love tapping into the experience of successful customer-focused business leaders. That’s why we sat down with Steven Kalczynski, Managing Director of The Townsend Hotel, a luxury hotel nestled in the upscale shopping district of Birmingham, Michigan. It’s an audience that expects only the best.

Hotels 100

Hotels Customer Service Automotive Travel 100

ShepHyken

JULY 27, 2016

Customer Service Training. There is an old customer service saying that has to do with whenever someone disagrees with a customer: You’re not trying to win an argument. You’re trying to win a customer. You really can’t win an argument with a customer. It’s not that the customer is always right.

Exercises 48

Exercises Customer Service Training Automotive Training 48

ShepHyken

JULY 25, 2022

(Garden Center Magazine) The right customer service philosophy can not only help you and your employees provide better service, it can help you find meaning in your work, said Liz Lark-Riley, managing director of Rockledge Gardens, at her Cultivate’22 session, “The Secret to Keeping Promises: Customer Service 101 for Garden Retailers.”.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14

Service Untitled

MARCH 12, 2010

According to Edmunds.com, a popular automotive network newsletter where you can also buy and sell new and used cars, Ford increased 35% this past month. Car dealerships have staff working 24/7 to repair and replace parts, and local and national television commercials have been launched reiterating customer loyalty.

Loyalty 43

Loyalty Airlines Automotive Government 43