Experience Improvement 101: What You Need to Know About InMoment’s Mission & What People Are Saying About It
InMoment XI
DECEMBER 1, 2022
approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. The key to taking an experience program beyond metrics is to move beyond monitoring customer feedback and stories and focus on the formation of actionable plans for changes informed by them.
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