GetFeedback

OCTOBER 27, 2019

In this article, we talk about just that: how you can define customer satisfaction and the methods to measure it.

Customer Satisfaction 191

Customer Satisfaction Measurement How To Customers 191

C3Centricity

OCTOBER 1, 2019

And customer satisfaction is becoming insufficient to drive growth alone. For them customer satisfaction is not enough; they want their guests to be enchanted, enthralled, excited, so that a return visit is a “no brainer”; no other hotel choice would make sense! Companies need to deliver more, a lot more!

Customer Satisfaction 180

Customer Satisfaction Hotels Marketing Customer Centricity 180

Help Scout

AUGUST 22, 2023

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. Read the full article We share everything you need to know to get it right.

Customer Satisfaction 80

Customer Satisfaction Survey Loyalty Customers 80

Help Scout

APRIL 22, 2024

Discover how to boost customer satisfaction with tips on personalization, CSAT surveys, and proactive engagement. Read the full article

Customer Satisfaction 44

Customer Satisfaction Tips Survey Customers 44

GetFeedback

AUGUST 26, 2019

You have a good Customer Satisfaction Score (CSAT) but you want to make it even better. Here's proven-to-work tips on how to improve your CSAT score.

Customer Satisfaction 283

Customer Satisfaction How To Tips Customers 283

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

BirdEye

AUGUST 3, 2023

Imagine a world where every customer leaves your store, feeling satisfied and eager to return. However, it’s not just about wishful thinking; it’s about understanding the key metric to make this dream a reality – the customer satisfaction score (CSAT). Table of contents What is the customer satisfaction score?

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

GetFeedback

JANUARY 8, 2020

Read how Cisco's Stealthwatch Division uses GetFeedback to improve customer satisfaction through survey automation.

Customer Satisfaction 195

Customer Satisfaction Survey Customers 195

COPC

OCTOBER 24, 2023

In last month’s article , we looked at how coaching customer satisfaction (CSAT) to a number may lead to wasted time and effort, employee dissatisfaction, and difficulty improving CSAT results. That’s what we will talk about in this article. What tangible actions can you take to improve your situation?

Customer Satisfaction 92

Customer Satisfaction Metrics Average Handle Time Contact Center 92

ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customers in particular have formed new habits and expectations for customer service.

Loyalty Programs 77

Loyalty Programs Hotels Customer Service Hospitality 77

Win the Customer

SEPTEMBER 12, 2023

Customer satisfaction is not just a feel-good metric; it’s a tangible indicator of how well your products, services, and interactions resonate with your audience. In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights.

Customer Satisfaction 59

Customer Satisfaction Metrics Measurement Net Promoter Score 59

GetFeedback

NOVEMBER 20, 2018

Customer satisfaction surveys get a bad rap, because they tend to be. But surveys don't have to suck! Use these 8 best practices.

Customer Satisfaction 195

Customer Satisfaction Survey Customers 195

InMoment XI

JUNE 22, 2016

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. View Article

Customer Satisfaction 249

Customer Satisfaction Employee Engagement Measurement Customers 249

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customer Service versus Customer Experience: Master both! For me, customer service is more than support.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

InMoment XI

MAY 25, 2023

Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher satisfaction, and improved brand reputation. It’s simple: every company needs customers, but what happens when there are so many brands to choose from? What Is Customer Experience Design?

Customer Experience Design 484

Customer Experience Design Customer Experience Customer Journeys Competitive Advantage 484

ViiBE Blog

AUGUST 25, 2021

How can you measure customer satisfaction? CRM , Customer experience. Share this article. Share this article. Customer satisfaction measures the overall satisfaction the customer has with the business. How companies measure customer satisfaction. ViiBE Blog. Share on email.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being.

Customer Satisfaction 62

Customer Satisfaction Customer Service Exceptional Customer Service Employee Engagement 62

SurveySensum

DECEMBER 27, 2023

In the competitive world of real estate, keeping customers happy plays a pivotal role in differentiating your services and enriching your reputation. For realtors seeking to leave a lasting positive impression on their clients’ minds, understanding how to measure and track customer satisfaction is paramount.

Customer Satisfaction 52

Customer Satisfaction Measurement CRM Survey 52

InMoment XI

JULY 17, 2014

Recently I completed a customer satisfaction survey for United Airlines after a particularly bad experience even by airline standards. View Article I actually wanted to be contacted by the airline, but there is no place in their survey for a hot alert (request to be contacted).

Customer Satisfaction 280

Customer Satisfaction Survey Airlines Customers 280

GetFeedback

DECEMBER 26, 2018

Visibility into customer experience is invaluable. After all, customer happiness leads to success. Learn how to measure customer satisfaction with CSAT.

Customer Satisfaction 170

Customer Satisfaction Measurement How To Customers 170

GetFeedback

AUGUST 26, 2019

Download our free Customer Satisfaction Score (CSAT) toolkit for customer satisfaction best practices, a free CSAT survey template, and much more.

Customer Satisfaction 150

Customer Satisfaction Survey Customers 150

ProProfs Chat

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction? Probably not!

Customer Satisfaction 97

Customer Satisfaction Measurement How To Effort Score 97

Help Scout

AUGUST 22, 2023

Customer satisfaction is the pulse beneath most key business metrics. Read the full article Learn its importance, how to measure it, and six ways to improve it.

Customer Satisfaction 75

Customer Satisfaction Metrics Measurement Customers 75

SurveySensum

MARCH 8, 2024

Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. The global market for live chat software was worth $755.23

Customer Satisfaction 52

Customer Satisfaction Knowledge Base Customers Social Media 52

InMoment XI

JUNE 22, 2016

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. View Article.

Customer Satisfaction 200

Customer Satisfaction Employee Engagement Measurement Customers 200

InMoment XI

JUNE 22, 2016

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. View Article

Customer Satisfaction 200

Customer Satisfaction Employee Engagement Measurement Customers 200

GetFeedback

APRIL 11, 2018

Want to keep tabs on customer sentiment without the hassle? With our prebuilt survey question, measuring customer satisfaction is easier than ever.

Customer Satisfaction 150

Customer Satisfaction Measurement Survey Customers 150

GetFeedback

JUNE 3, 2019

There are several benefits that customer satisfaction questionnaires lend to your team, even outside of your customer support and experience functions.

Customer Satisfaction 150

Customer Satisfaction Customers Customer Experience 150

ShepHyken

OCTOBER 12, 2023

This week, we feature an article by Philip Portman, Founder/CEO of Textdrip , a texting platform for insurance, mortgage, real estate, and solar sales. He shares how SMS automation can be leveraged to enhance customer experiences by providing personalized and timely interactions. Here’s an exclusive offer just for you!”

Customer Satisfaction 63

Customer Satisfaction Insurance Communication Engagement 63

GetFeedback

SEPTEMBER 1, 2016

Happy customers become the repeat buyers who keep your business alive. Here are 5 reasons you should constantly monitor your customer satisfaction metrics.

Customer Satisfaction 195

Customer Satisfaction Metrics Customers 195

Comm100

JANUARY 9, 2018

Running a successful business requires more than just a great product — it also means that you need to please your customers and ensure their satisfaction. Many businesses assume they know what their customers want, when those assumptions can be very different from their customer’s experiences. Helps You Retain Customers.

Customer Satisfaction 205

Customer Satisfaction Survey Tips How To 205

ReviewTrackers

AUGUST 13, 2018

Tracking the right customer satisfaction metrics will help you better understand how to retain your current customers — as well as attract new ones. You also have to make customer satisfaction a top priority. Customer Satisfaction Metrics: What For? So, how do you measure customer satisfaction?

Customer Satisfaction 146

Customer Satisfaction Metrics Net Promoter Score Effort Score 146

Lumoa

OCTOBER 20, 2022

It’s no secret that customer experience is key to a company’s success. But what may be surprising is that as businesses compete more and more for customers, customer experience is becoming the new competitive battleground. . A Good Customer Experience Builds Customer Advocacy.

Customer Experience 305

Customer Experience Banking Customer Retention Customer Satisfaction 305

GetFeedback

NOVEMBER 20, 2018

Customer satisfaction surveys get a bad rap, because they tend to be. But surveys don't have to suck! Use these 8 best practices.

Customer Satisfaction 150

Customer Satisfaction Survey Customers 150

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. I like them all.

Customer Service 154

Customer Service Net Promoter Score Self Service Knowledge Base 154

GetFeedback

APRIL 22, 2019

Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a.

Customer Satisfaction 150

Customer Satisfaction Survey Measurement Interaction 150

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52