GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company.
Lumoa
JANUARY 31, 2023
Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. In This Article: Why do you need Customer Experience Management?
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Lumoa
FEBRUARY 20, 2018
Customer experience plays an important, if not the most important role in success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. Why do you need Customer Experience Management? Voice of the customer: where to start?
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.
Lumoa
JANUARY 8, 2024
This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no ma t t er where the feedback is given.
ClearAction
MAY 31, 2015
Breaking Down Silos for Customer Experience Management. Since customers see their experience as a horizontal series of steps (journey), are silos of experts across the company negatively affecting customer experience? Related articles: 4 Customer Centric Culture Building Blocks.
Lumoa
NOVEMBER 8, 2018
The churn or retention rate are usually used to understand the connection between the customer experience management and its monetary value. Three Customer experience Metrics The Customer Experience Metrics are the KPIs the business follows that involve customers’ input.
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