ijgolding
JANUARY 22, 2018
During the hiring process, ask questions that will provide insight into a potential employee’s values, and only choose employees who have a real passion for providing excellent customer service, rather than those who are simply going through the motions. Send company personnel to a customer experience conference.
ShepHyken
FEBRUARY 28, 2020
This week we feature an article by Eric Melchor, founder of Elevate My CX. If you’re a Customer Experience specialist, you might think that salespeople are not the kind of role models to get customer care tips from. Like an ambitious salesperson, as a Customer Experience professional, I’m impatient with myself.
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Beyond Philosophy
MARCH 8, 2017
Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided. It isn’t clear, but it feels as if no customer call information ever gets recorded.
ShepHyken
NOVEMBER 30, 2018
This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Making for a jointly admirable and problematic reality, the customer contact community often takes a lofty, wide-eyed approach to strategy and technology.
ShepHyken
JULY 8, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why you need to know how to improve customer service using social media. by Roger Dooley.
ShepHyken
JULY 15, 2016
Doing so can help companies to better understand the paths that customers take to purchase or to receive support and to identify any friction they may face in their experiences that can be removed. Of course, there are other tactics that customer experience professionals can explore.
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. They make our lives better, share their expertise, uplift our spirits, and show profound generosity. Why we love Augie: He’s the Sr.
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