Remove Apparel Remove Brands Remove Survey Remove Touchpoint
article thumbnail

Customer loyalty: 5 strategies for creating lifelong fans of your brand

delighted

A customer journey map is a visual storyline that helps you understand each engagement a customer has with your brand (from the time they become aware of your business to the time they leave). When you recognize these touchpoints, it empowers you to provide the right service at each stage.

article thumbnail

What our data is telling us about how retailers can reduce holiday return volume

Talkdesk

Years of fast and convenient returns for online purchases have created permanent habits, such as purchasing multiple sizes of apparel in order to return those that don’t fit: To minimize the financial impact on your business, here are three areas of focus to reduce holiday return volume: . Provide a great post-purchase customer experience.

Retail 106
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer loyalty: A guide to building and measuring positive experiences 

delighted

Can you name a brand that makes you feel special? A brand you’ve made repeat purchases from, you’re proud to wear their logo, and when you receive a compliment, you’re more than happy to share where you bought said item? You can see why brands want to foster customer loyalty. Happy customers will champion your brand.

Loyalty 86
article thumbnail

Delighted’s retail customer experience guide for 2021 and beyond

delighted

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. apparel) compared to 2019.

Retail 70
article thumbnail

Grocery Store Customer Journeys Are Becoming Increasingly Digital

Second to None

Advanced technology has served as a disrupting factor in most industries, but it has been especially impactful for grocery brands. One change that cannot be ignored is the effect that digital technology has had in terms of the journeys customers take when finding and choosing a grocery brand.

article thumbnail

Delighted's retail customer experience guide for 2020 and beyond

delighted

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Brick and mortar, or digital?

Retail 40
article thumbnail

The Human Side of the Customer Experience

Ann Michaels and Associates

With so many online businesses vying for a customer’s attention, brands need to focus more than ever on making meaningful connections to stand out. Although you’ve never purchased sports clothes from this brand, an AI-driven brand will have some very specific, targeted recommendations for the best apparel you need for the marathon.