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Virtual Assistance: A Guide to Industries in Need

Magellan Solutions

Marketing and Branding One of the effective advertising methods is social media. Posting alone is easy, but since it’s for marketing and branding, making sure it’s relevant, has SEO values, and has eye-catchy graphics is a must and this all takes time.

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17 digital marketing tools you need for your business 

BirdEye

The digital marketing landscape continues to evolve, with new trends emerging almost daily. While this means businesses face unique challenges, businesses that adapt to this environment with effective digital marketing strategies reap the rewards. But it’s how you’ll retain your customer base and outperform your competition.

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Guest Post: 9 Best Tips for Maximizing Your E-Commerce Customer Service

ShepHyken

This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers.

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When ‘Push’ Marketing Goes Too Far

Beyond Philosophy

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Not only were the messages not requested, but these customers had to pay to retrieve them.

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Loyalty programmes key to touch-free generation

LoyaltyPlus

The COVID-19 pandemic has revolutionised business operations the world over, and forever changed the way markets engage with customers and how consumers deal with brands. LoyaltyPlus agrees with the notion that today markets are impacted by lockdown conditions and social distancing putting customer loyalty to the test.

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The ultimate guide to social media scheduling tools

BirdEye

Including social media in your marketing strategy is crucial to maximizing your leads. Social media scheduler tools are incredible assets for businesses and marketers alike– with them, you can schedule multiple posts across multiple social media accounts. Posting consistently is the number one way to achieve your goals on social media.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Annette Franz.