Advertising Customer Focused Customer Service Strategies Training 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
OCTOBER 19, 2022
But it wasn’t long before the hype that came from the marketing and advertising fell short. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
AUGUST 17, 2022
He also discussed how Moments of Truth went beyond employee interactions, such as the impressions from advertising, cleanliness of the planes and more. . Don’t let negative signals that are easily in your control taint the customer’s experience. . The post What Mixed Signals Do You Send Your Customers?
ShepHyken
OCTOBER 5, 2022
Just a few years ago, it took great effort to get a customer to come in and buy a car. Dealerships would advertise and negotiate to make a sale. Create the experience that gets customers to not only buy today, but will also say, “ I’ll be back ” tomorrow. . And he has. . The demand for cars hasn’t always been this crazy.
ShepHyken
DECEMBER 21, 2020
How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.
ShepHyken
JUNE 2, 2021
Walmart was bigger and spent more on advertising. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus™ customer service training programs , go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.
Michel Falcon Experience
OCTOBER 21, 2019
To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. A fresh perspective can be very valuable to create great customer service strategies. No, you don’t because Starbucks doesn’t advertise traditionally. Do they have soft skills?
Expert insights. Personalized for you.
107 
Let's personalize your content