SurveySparrow

DECEMBER 11, 2020

Investing money in advertising seems like a luxury to some businesses. . Here we’ve shared seven creative advertising strategies for you. Because putting an end to advertise is not an option! Let’s get started with some real-life examples to convince you why advertising during a slowdown may not be a bad idea! .

Advertising 52

Advertising Strategy Chatbots Social Media 52

C3Centricity

MARCH 18, 2020

They always seem to be watching TV or jetting off to exotic places to talk about advertising! Who are your customers? Instead, ask yourself who your customers really are. If you can’t give all these details about your customers, then you’re in serious trouble. Knowing your customers takes more than demographics.

Marketing 156

Marketing Advertising Brands Consumers 156

Vonage

AUGUST 11, 2015

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you! Plus, bad news travels fast.

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

Kitewheel

AUGUST 14, 2020

The world has begun to catch on to the importance of great customer experience, and for good reason. Customer experience is the overall impression that consumers have of your brand. Providing a remarkable customer experience is vital to business success. How can you know if your customer experience is up to par?

Net Promoter Score 52

Net Promoter Score Customer Experience Effort Score Social Media 52

Oracle

DECEMBER 3, 2019

There’s no question the customer experience (CX) has evolved significantly over the past 20 years. Here’s our take on 20 important CX changes from Y2K to 2020. Change #1: Artificial intelligence-powered, zero-wait customer response.

Social Media 51

Social Media Multi-Channel Chatbots Retail 51

Influitive

OCTOBER 21, 2015

The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. And brands that use advocate marketing programs to inspire and encourage their customers to create social proof for their products will be the ones that thrive.

B2B 99

B2B Marketing Social Media Report 99

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110