Survicate

MAY 1, 2019

Nowadays, it’s hard to imagine a company that wouldn’t put customer satisfaction in the spotlight. After all, satisfied customers usually come back to buy more, tell friends and relatives about their successful experiences, and – most importantly – advertise a beloved brand with great zeal. Let’s find out.

Customer Satisfaction 40

Customer Satisfaction Industry Survey How To 40

C3Centricity

NOVEMBER 16, 2014

Recently, I took a very early flight with British Airways (BA) out of Geneva airport and once again, BA staff demonstrated their excellent customer service. What has this got to do with your own customer service excellence? I am sure such behaviour wasn’t specified in his customer service manual; he took the initiative himself.

Customer Service 120

Customer Service Connections Social Media Customer Centricity 120

Michelli Experience

MARCH 2, 2016

In those days of yore, leaders were concerned about decreasing product value by giving away a 13 th drink to customers who had purchased 12. There is nothing like a recession for brands to embrace the need to reward customers for loyal behavior. 2) Drive Profitability – Every customer should be treated caringly and with respect.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs How To 100

Oracle

DECEMBER 3, 2019

There’s no question the customer experience (CX) has evolved significantly over the past 20 years. Here’s our take on 20 important CX changes from Y2K to 2020. Change #1: Artificial intelligence-powered, zero-wait customer response.

Social Media 51

Social Media Multi-Channel Chatbots Retail 51

Influitive

OCTOBER 21, 2015

The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. And brands that use advocate marketing programs to inspire and encourage their customers to create social proof for their products will be the ones that thrive.

B2B 99

B2B Marketing Social Media Report 99

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. But great customer experiences don’t just happen.

Customer Service Training 114

Customer Service Training Training Customer Service Contact Center 114

LiveChat

FEBRUARY 10, 2017

I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers become your brand advocates, bringing others with them and people are more likely to buy from you. Amazing customer service should be your mission.

Customer Experience 28

Customer Experience Customers Communication Feedback 28

C Space

SEPTEMBER 11, 2019

In the face of rapidly shifting customer expectations, it can be hard for brands to maintain relevance. Charles Trevail, CEO of C Space and Interbrand, delves into the recent changes in consumer behavior, and why, because of these changes, brands have more room to play than ever before. Being a customer is emotional.

Brands 40

Brands Competitive Advantage Customer Centricity Consumers 40

BirdEye

MAY 14, 2021

A customer can discover your business through review sites, social media, or search engines. In today’s environment, every marketer needs to ask themselves a question: how can we ensure that potential customers are motivated to move forward in the customer journey across all of these different touchpoints?

Customer Journeys 89

Customer Journeys Marketing Touchpoint Social Media 89

Magellan Solutions

JULY 28, 2021

With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are. Where customer journeys used to be relatively linear, today they’re anything but. Advertising channels. COVID-19 hasn’t stopped people from transacting.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

Kitewheel

MARCH 20, 2019

Customers expect you to use their information to better understand them. We know that better customer experiences lead to higher revenue. The key is using that knowledge to deliver great experiences every time a customer interacts with their brand. We know that customer behavior and buying trends change fast.

Analytics 40

Analytics Data Analysis Customer Journeys 40

Grade.us

JULY 17, 2018

Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. Whether you realize it or not, customers expect your clients to adapt to their needs.

Strategy 20

Strategy Marketing Chatbots Social Media 20