InMoment XI
NOVEMBER 20, 2023
As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. It involves harnessing advanced technology, specifically artificial intelligence and machine learning, to enhance the way businesses connect with their customers.
Comm100
FEBRUARY 9, 2021
Dawson College understood that developing a personal connection with the students was essential, so they also incorporated Comm100’s video chat tool so they could speak face-to-face. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. In addition, our sales team loves it.
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TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.
ViiBE Blog
JANUARY 19, 2022
Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Download now 2.
Magellan Solutions
NOVEMBER 20, 2023
Your customers are out there, and we have the strategy to connect with them. Consider this example: Growing e-commerce company FJM Corporation reduced operating costs by outsourcing their outbound support services. For example, the financial services company FJ Solutions suffered from high lead abandonment rates.
Velaro
AUGUST 25, 2015
As more customers turn to online shopping, occasionally reviewing and refreshing your online customer support practices is a good idea. In a report by BI Intelligence , it was found that in 2013 up to 74% of online shopping carts were abandoned, totaling more than $4 billion in product abandonment!
NobelBiz
FEBRUARY 2, 2021
E-Learning Base On the other hand, Remote learning must be available 24 hours a day, 7 days a week. Your new agents should always have access to the support and resources they need online. Videoconferencing is an effective way to improve the connectivity of remote team members. A Strong Positive Culture is a Must 1.
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