Omnichannel Solutions Offer 30% Reduction of Call Abandonment for Carlson Rezidor
NICE inContact
JUNE 27, 2017
“We wanted to give them a personalized experience, but we needed a contact center platform that allowed us to do that.”. inContact’s Open Cloud Platform afforded Carlson omnichannel functionality, ease-of-use, and an ability to quickly switch guests to the next available agent—regardless of agent location or the communication channel in use.
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