Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. What outcomes are your customers expecting?

Course 52

Course How To Healthcare Transportation 52

West Monroe

JULY 26, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 59

Banking Customer Experience Financial Effort Score 59

West Monroe

JULY 27, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 52

Banking Customer Experience Financial Effort Score 52

TechSee

SEPTEMBER 21, 2021

But on the other hand, this loss of customer base has primarily been from low-margin video subscribers, which has effectively shifted the industry’s customer mix to more profitable broadband customers. . Become a smart-home player . Currently, cablecos have not made much headway into the smart home space.

Self Service 41

Self Service Entertainment Advertising Return on Investment 41

Ecrion

MARCH 11, 2019

Not to be outdone, Gen Xers – the generation wedged between Boomers and millennials, will outnumber Boomers by 2028. Your company will need to provide all options to create that great customer experience. Whether it’s manually filling out a claims report, or receiving one sent from an app, your company needs to be ready.

Insurance 40

Insurance Trends Customer Experience Policies 40

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences.

Interaction 52

Interaction Call Center Engagement Contact Center 52

SurveySensum

OCTOBER 5, 2023

Neglecting Mobile Responsiveness Based on Statista’s report titled “Smartphone Mobile Network Subscriptions Worldwide,” in 2022, the global smartphone user count reached 6.6 billion users by 2028. billion, with projections indicating a growth to over 7.8

Survey 52

Survey Automotive Feedback Customer Satisfaction 52