2026 Brands Metrics Social Media 
BirdEye
FEBRUARY 21, 2023
Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.
BirdEye
DECEMBER 21, 2022
Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. They’ve continued to invest in their ad platform, allowing businesses to bolster their brand awareness.
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NobelBiz
APRIL 30, 2024
The customer service you provide will either make or break your brand. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% AI-based call centers are revolutionizing how businesses interact with their customers.
NobelBiz
APRIL 30, 2024
The customer service you provide will either make or break your brand. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% AI-based call centers are revolutionizing how businesses interact with their customers.
NetBase
JULY 2, 2020
Brands need to be prepared to accommodate the demand for it or risk losing out. And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. And there are any number of geographical comparisons to be made that can help global brands with context for various segments.
NobelBiz
AUGUST 23, 2022
This metric has become crucial for customer relationship management, particularly in contact centers. million dollars by 2026. This capacity to assess client journeys holistically via the lens of customer experience is also a chance for your call center to position itself as a partner to brands and companies rather than a cost center.
Playvox
APRIL 4, 2023
They’re protecting and building your company’s brand — no matter what they have to deal with from customers. The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. But a new problem is emerging.
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