Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Report 111

Report Effort Score Customer Centricity User Experience 111

InMoment XI

JANUARY 4, 2024

What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand.

Retail 260

Retail Customer Experience Effort Score Social Media 260

SurveySparrow

FEBRUARY 18, 2024

You can block multiple responses, customize landing pages, and prompt agents for follow-ups, enhancing engagement and response rates. Better User Experience: Businesses want tools that are easy to use and have good support. Multimedia Integration: This is one of the best ways to enhance survey engagement. 5 Capterra 4.8/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

InMoment XI

JANUARY 9, 2024

A great customer experience can set your company apart from competitors and help you win and retain clients. Great customer experiences bolster your Customer Lifetime Value (CLV). Great customer experiences improve brand reputation. Personalization also serves as a sign of respect for customers’ loyalty and business.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Tools 52

Tools Survey Customer Experience NPS 52

Gainsight

AUGUST 27, 2021

Here are the most important KPIs for the performance of your product: Net Promoter Score (NPS). Your Net Promoter Score (NPS) will show you how likely your users are to recommend your product or services to others. For product managers, it’s a way to keep your finger on the pulse of users. Breadth of Adoption.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

InMoment XI

APRIL 3, 2024

Customers will go with well-designed websites, brands that pay to be more visible through SEO efforts, companies with helpful and high-ranking content, and services with plenty of customer reviews and other types of social proof. The better customer experiences your consumers have, the more you can fortify your brand reputation.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260