Remove 2024 Remove Contact Center Remove Marketing Remove Self Service
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Choosing the Best Text Analysis Software for Your Business

InMoment XI

Why Your Business Needs Text Analysis Software Most businesses are already collecting vast amounts of data, whether in the form of surveys, reviews, order history, contact center complaints, or other forms of data. This enables them to adapt their products, services, and marketing strategies to better align with customer needs.

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5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

BlueOcean

Contact center technologies are certainly in the mix of acceleration. In fact, many recent developments promise to reshape the landscape of customer service completely. The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. billion by 2024.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Among its standout features is the Preview Dialer.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

More than 80% of business leaders see customer experience as a growing priority in 2024. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback.

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Top 5 Customer Service & CX Articles for Week of November 6, 2023

ShepHyken

When a customer is upset and calls customer support, the problem happens long before the customer decides to contact the customer. These situations are relatively easy to defuse with a caring and competent human connection, but they require more patience and emotional intelligence from contact centre agents than ever before.

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Smart Home Experience should be Simpler – Consumer Survey

TechSee

Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Consumers’ growing demand for visual self-service. The vast majority (78%) prefer to onboard a new device in self-service mode, with how-to videos the top method (55%).

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Smart Home Support – 4 Key Technologies to Simplify Service

TechSee

billion market by 2024. That’s why many vendors are turning to self-service options for effective Smart Home support. Online troubleshooting wizards and how-to videos are both useful resources but they lack the interactive dimension that is at the core of effective self-service delivery.