TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

JUNE 2, 2022

Hubspot is an incredible organization that understands both the customer and employee experience. He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. Roger has extensive experience in the leadership of global companies. Sales and CS. CS for security.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

ShepHyken

NOVEMBER 29, 2021

Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. For many businesses it can take months or even years to recover from losing a key team member, especially if you struggle with hiring and onboarding employees. Take care of employees and they stay.

Customer Service 85

Customer Service Chatbots Retail B2C 85

ShepHyken

JULY 25, 2022

My Comment: Email marketing is typical marketing until you focus on the customer and not just making a sale. Here are eleven ways to use email to go beyond typical marketing and sales and to engage and create a better customer experience. They also need to think about employees. Quite a bit. Follow on Twitter: @Hyken.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14

CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In addition to improving the overall customer experience in contact centers, these technologies can also be implemented internally to help employees troubleshoot issues with one another.

Tips 97

Tips e-support Customer Journeys Contact Center 97

CSM Magazine

NOVEMBER 9, 2022

Forbes article The Top 100 Most Customer-Centric Companies Of 2022 shared that the focus of customer-centric companies is making their consumers “feel good”. These companies cite successes in COVID relief, customer service mindset, corporate social responsibility, employee experience, and innovative solutions. Customer Success.

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

CSM Magazine

DECEMBER 15, 2022

Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. Uplevel customer and agent experiences with artificial intelligence (AI). About the Author.

Contact Center 52

Contact Center Self Service Loyalty Social Media 52