BlueOcean
JANUARY 9, 2018
Here’s why: out of all available contact center tools, AI and chatbots are expected to gain the 3 rd highest ROI, after website capabilities and mobile applications. Check out our latest case study about our custom integration between a client’s IVR system and cloud-based ticketing system. The Future of AI in the Contact Center.
Lithium
DECEMBER 6, 2022
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Marketing Release Notes, October 2022. Deep listening and insights lead the way this year. Download the report today to get the full story.
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BlueOcean
DECEMBER 13, 2022
According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Customers now expect reciprocity in the loyalty relationship. A team of passionate, empowered agents can affect your loyalty program’s ROI.
CSM Magazine
FEBRUARY 17, 2022
As recognised recently by McKinsey , a gig customer service or ‘GigCX’ model “could give customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.” In light of this, there are three important trends that will be indispensable to customer service. The year ahead. About the Authors.
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
COPC
NOVEMBER 5, 2021
When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. Organizations are also prioritizing journey mapping when evaluating their customer touchpoints.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. How to determine the ROI for a Contact Center Solution?
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