2022 Conference Employee Experience Interaction 
Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.
Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Chat apps like these make it easy for customers to send you messages and images, and, yes, even to interact on a voice or video call.
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Calabrio
OCTOBER 19, 2022
Since the weather postponed travel, our team added a half day to the conference. The State of the Contact Center Report 2022 revealed that consumer loyalty is fleeting which directly impacts brand revenue. 97% of consumers say their contact center interactions directly impact brand loyalty. Invest in Your Employee Experience.
Think Customers
MARCH 21, 2023
These three individuals from very different walks of life represent just a sampling of the roster of prominent speakers taking the stage at the X4 Summit, the experience management conference hosted by Qualtrics earlier this montha. Improving the employee experience in this way ultimately enhances the customer experience as well.
Call Experts
FEBRUARY 12, 2020
Self-service tools empower customers to reach out to agents for more complex interactions, like those requiring judgment and empathy. through 2022. Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences.
Qualtrics
MAY 2, 2019
Throughout the day attendees circulate through a TechZone full of fun and interactive booths run by tech companies. Even so, I had a ton of autonomy planning our involvement in this conference. million in this year’s state budget to ensure that three different computer science courses are available in every Utah school by 2022.”
Russel Lolacher
FEBRUARY 20, 2023
He is a board member for the National Association of Workforce Development Professionals and was awarded the 2022 Outstanding Leadership Award by the Education 2.0 Conference for his contributions to education. conference for his contributions to education. What’s your best or worst employee experience?
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