Lumoa

FEBRUARY 7, 2023

In This Article: What is the Voice of the Customer (VoC)? Why you should care about the Voice of the Customer? How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? How do you collect VoC data?

Analysis 423

Analysis Data How To Customer Centricity 423

Kitewheel

JANUARY 25, 2021

How can businesses set themselves up for success in Q1 2021 and beyond? They must prepare for the changes that are coming to the world of customer journeys. In this blog, we lay out our 2021 trends based on years of experience in the customer journey space. Four Predictions For 2021.

Trends 52

Trends Customer Journeys Omni-Channel Voice of Customer 52

ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue!

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

Lumoa

NOVEMBER 7, 2022

By the time the survey has been sent out, responded to, and analyzed, customers have already moved on to the next big thing. In 2021, companies will need to focus on measuring the CX at each touchpoint along the customer journey. This is great news for teams that are looking to dig deeper into their Voice of Customer data.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. 10 Best Qualtrics Competitors and Alternatives of 2021. The Merger!

Multi-Channel 52

Multi-Channel Analytics Analysis Touchpoint 52

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 259

NPS Software Net Promoter Score Survey 259

Second to None

APRIL 3, 2018

Online ordering for both takeout and delivery is wildly popular, with food delivery estimated to grow by almost 200% between 2016 and 2021.[2] 2] Fast-casual brands need to make sure they are churning out positive customers via these interactions, because it is an easy source of establishing loyalty.

Brands 63

Brands Consumers Rewards Programs Loyalty 63