ChurnZero

SEPTEMBER 23, 2020

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. ChurnZero is headquartered in Washington, D.C.

B2B 98

B2B Healthcare Touchpoint Customer Voice 98

Confirmit

NOVEMBER 16, 2020

And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. Catalent delivers a business-wide Customer Experience Excellence program that covers 80 countries and multiple languages.

Insurance 52

Insurance Case Study Touchpoint eBook 52

ChurnZero

APRIL 22, 2020

ChurnZero has been recognized as a leader among Customer Success software providers. We are proud to announce that TrustRadius has recognized ChurnZero with a 2020 Top Rated Award. The post ChurnZero Earns a 2020 Top Rated Award From TrustRadius appeared first on ChurnZero. With a trScore of 9.1

B2B 75

B2B Touchpoint Software Feedback 75

Lumoa

NOVEMBER 7, 2022

Zendesk’s report confirmed this, with 75% of customers reporting they would spend more to buy from a company that offers good CX. One way to ensure your company stands out from the competition is by personalizing the customer experience. Fortunately, technology is keeping up with these demands.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Travel: 16%. Education: 14%.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Also, companies really need to transform their structures to reflect customer centricity. Let’s think in customer touchpoints instead. Don’t underestimate culture.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286