2020 B2C Customer Focused Loyalty 
ShepHyken
JANUARY 20, 2020
How to Run a Customer Loyalty Program by ThriveHive. ThriveHive) This article will give you a run-down on the basics of customer loyalty marketing and programs, how they work, and how you can use them to retain more customers with your business. Loyalty Trends in 2020: How Will This Year Be Different?
Experience Investigators by 360Connext
DECEMBER 17, 2019
2020 is Almost Here… With the new year — and the new decade! — just two weeks away, we’re all turning our attention to where CX will go in 2020 and beyond. 10: Improving B2B Customer Experience: Is It More Personal Than B2C? 9: 5 Ways Successful Teams Close the Customer Experience Gap.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MAY 4, 2020
But while reopening is the order of the day, re-marketing will be the order of 2020 as retailers try to transcend simple survival and get back on their feet. 7 Guidelines Starting Customer Experience by Christine Crandell. How Sephora & Others Use Customer Loyalty Programs To Drive Revenue by ReferralCandy.
ShepHyken
NOVEMBER 30, 2020
My Comment: So many of the case studies about moving from traditional to online sales (eCommerce) are focused on B2C types of businesses – primarily in the retail industry. 5 Customer Experience Trends That Won’t Change (And Will Likely Accelerate…) by Michael Hinshaw. My Comment: This topic intrigues me.
ShepHyken
JANUARY 13, 2020
You’ll read three ideas, and the second is my favorite, which focuses on creating advocacy, not loyalty. 4 Things to Automate In 2020 for Better Customer Relationships by Nathan Resnick. HubSpot) Customer relations should always be a top priority for any business. It’s not rocket science, but it doesn’t have to be.
GetFeedback
DECEMBER 21, 2018
Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. consumers say customer experience at most companies needs Improvement. (
ShepHyken
JULY 13, 2020
There are plenty of good strategies and tactics out there, and here are five that apply to both B2C and B2B organizations. How Brands Can Build Loyalty in the Era of the Millennial and Gen Z by Jason Parkin. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
Expert insights. Personalized for you.
119 
Let's personalize your content