2020 B2C Brands e-support 
SurveyGizmo
NOVEMBER 11, 2021
We were living B2C lives where purchases were only a click away. Self-serve options, common in B2C e-commerce, have grown for business buyers too. B2B consumers want everything that B2C consumers have — easy service, quick product purchase, digital content, and responsive support. What Do B2B Consumers Want?
C Space
MAY 22, 2020
The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
SEPTEMBER 9, 2020
This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. This option provides clients with instant support and answers. Key Live Chat Statistics 2020 .
Kayako
JULY 28, 2022
Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. Capture your customer’s entire journey in a way a support ticket or traditional help desk never could.
ProProfs Chat
MAY 6, 2020
One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This calls for service enhancement, to ensure that you leave a substantial impact on your customers that compels them to come back to your brand frequently. Customer Experience & Live Chat Statistics.
CSM Magazine
JUNE 16, 2021
Gone are the days where high-quality customer experience (CX) was the exclusive purview of B2C. In today’s rapidly digitizing marketplace, brand perception hangs largely on the ability to offer customers a convenient, effortless use of products and services – in the B2B space as much as B2C.
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.
Expert insights. Personalized for you.
98 
Let's personalize your content