Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. A future with bots may be inevitable, but it cannot be without conscientious design.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

SurveySparrow

DECEMBER 15, 2019

With thousands of articles written on good customer service, anyone would assume that modern-day customers ask for the moon. Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. FB messenger chatbot support.

Customer Service 91

Customer Service Omni-Channel Customer Service Strategies Feedback 91

Inbenta

SEPTEMBER 1, 2021

Despite all that, most businesses already understand the value of conversational support and are starting to implement conversational strategies to grow and foster loyalty among their customer base. Most managers say the quality of customer service is top-of-mind for their companies. . This helps: Reduce support costs.

Tips 52

Tips Chatbots Insurance eBook 52

Eptica

APRIL 30, 2019

Date: Wednesday, May 1, 2019 Author: Pierre-Antoine Giraux - Chief Marketing and Communications Director 5 ways to make your self-service seamless. Published on: May 01, 2019. 64% also want to use automated, artificial intelligence-powered chatbots. Three books that highlight the importance of the Voice of the Customer.

Self Service 60

Self Service Chatbots Consumers Social Media 60

Answer Dash

JULY 30, 2019

Customer service experts agree: customers have changed. They are more likely to share their feelings on different channels such as social media or blog articles, have higher expectations and are keener than ever on the customers’ lifecycle. Customers are used to ads and tired of it. image credit: vonage.com.

Infographics 70

Infographics Sales Customer Service Self Service 70

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. Employees treated right will treat customers right.

Customer Service 80

Customer Service Trends Customer Care Case Study 80

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. There are other implications to this new customer service trend. Introduction.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102