Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. What really stood out is which brands were pulling off these feats.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Instant rewards.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

SurveySparrow

JANUARY 13, 2021

Like the customer net promoter score, eNPS or employee net promoter score helps gauge employee loyalty and engagement. The results you’ll get from the surveys can help you develop new plans and programs to improve the employee experience. . Employee Net Promoter Score is popular for its simplicity.

Net Promoter Score 52

Net Promoter Score Culture How To Effort Score 52

SurveySparrow

JANUARY 5, 2021

Companies with high employee experience have 142% higher employer Net Promoter Score, 28% higher productivity, 37% lower turnover rates, and 59% higher job satisfaction. Gradually, companies are learning how to calculate returns on employee experience and invest more effort in enhancing employee engagement. .

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

Currency Alliance

OCTOBER 29, 2019

The following quote baffles my mind: According to IRI Worldwide, 74% of consumers globally choose a store based on its effective loyalty programme.[i]. If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating?

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40

SurveySparrow

JANUARY 15, 2021

You can gather information about them to determine pay raises, employee benefits, loyalty programs, and layoffs. Before the covid-19 crisis, an employee performance review was once in a while program in most organizations. Now employers have to invest more effort and time in employees than ever. Net Promoter Score.

How To 52

How To Net Promoter Score Effort Score Feedback 52

ProProfs Chat

MAY 6, 2020

One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This calls for service enhancement, to ensure that you leave a substantial impact on your customers that compels them to come back to your brand frequently. Customer Experience Training Success Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Kitewheel

JULY 15, 2019

While many businesses have matured in their customer journey orchestration efforts over time, many businesses are still struggling to decide where to begin. If you’ve already started the customer journey process at your business, check out our research in the State of the Customer Journey for 2019 , for more concrete data.

Customer Journeys 40

Customer Journeys Metrics Effort Score Customers 40

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111