Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020
Kustomer
SEPTEMBER 9, 2020
“Unprecedented times” feels like such an overplayed phrase at this point, but it’s true. As a Customer Success Manager at Kustomer, I’ve had a front-row seat to how the pandemic has impacted (and still impacts) the businesses that are under my care. minutes for Average Handle Time but a maximum value of 46.6
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