2019 2022 Connections Omni-Channel 
Quadient
JUNE 22, 2022
IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. Wed, 06/22/2022 - 16:53. Consumers expect frictionless experiences that are timely and relevant, yet many organizations struggle to meet this standard, especially in an omni-channel world of increasingly diverse channel preferences. .
Magellan Solutions
JULY 28, 2021
Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Ultimately, an omnichannel strategy can help drive increased sales and revenue. Here are some of the factors that make omnichannel commerce so valuable.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. AI That Works. That’s the good news.
Think Customers
OCTOBER 20, 2021
Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. Retail success in 2022.
West Monroe
JANUARY 23, 2022
This dynamic makes the connecting sides between those points sometimes hard to identify and define, and the space inside the triangle difficult to traverse. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem. The industry at a glance.
Maru/HUB
JANUARY 17, 2018
billion by 2019, the customer analytics market from $1,623.2 Gartner predicts that by 2022, approximately 65 percent of all customer service interactions will be digital or text-based versus the phone. Find out how Syngro Eye combines omnichannel feedback to provide customer insight that drives profitable action.
Oracle
JANUARY 28, 2019
Consumers today are more connected, have more choice, and expect a frictionless transaction process. At NRF 2019 , vendors from across the globe showcased innovations in omnichannel retail technology that will breathe new life into the way we shop and consume. The experience economy is upon us.
Expert insights. Personalized for you.
52 
Let's personalize your content