Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.
Customer Bliss
APRIL 19, 2019
“The expectations of people, thanks to technology, are different. You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs.
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ShepHyken
SEPTEMBER 24, 2018
(CX360Service) In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives and the way we do business. Tom Reilly Training) Hilton is known for their award-winning guest experience. How to Add Unexpected Value by Paul Reilly.
ReviewTrackers
MAY 11, 2018
Technology is shaking up the restaurant and foodservice industry. The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Focus on Guest Experience = Increase Customer Satisfaction.
inmoment
JANUARY 28, 2020
Auntie Anne’s understands that the guest experience and the employee experience are closely connected. 2018: 65.0. The implementation of an intelligent tool such as the XI Platform directly increased Auntie Anne’s bottom line, more than justifying the technology investment for skeptical, higher-up business executives. .
Avaya
NOVEMBER 7, 2018
One marked by social proliferation, mobile sophistication, and an evolving workforce that has nearly eliminated the distinction between corporate and personal technology. In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. In 2010, the idea was comical.
North Highland
SEPTEMBER 16, 2019
Historically, the timeshare industry has enjoyed a healthy growth curve that stretched into double-digit growth in 2018. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Next, the traditional data and technology infrastructure needs replacing.
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