2018 Brands Guest Experience Technology 
Customer Bliss
APRIL 19, 2019
“The expectations of people, thanks to technology, are different. You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. billion U.S.
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inmoment
JANUARY 28, 2020
Auntie Anne’s understands that the guest experience and the employee experience are closely connected. According to Forrester, customers who have great experiences are 3.6x times more likely to spend more money with the brand. 2018: 65.0. Roll the Guest and the Employee Experience into One .
North Highland
SEPTEMBER 16, 2019
While overall projections for the industry are still promising, this change is an alarm bell for hospitality and timeshare brands developing data and acquisition strategies for the next decade. Historically, the timeshare industry has enjoyed a healthy growth curve that stretched into double-digit growth in 2018.
C Space
AUGUST 5, 2018
We live in a world where online communities are ubiquitous, with almost every global brand using some form of it to uncover insight that leads to business change. July 10, 2018. ” – Insight Manager, Technology. 5 Retailers With the Best Customer Experiences of 2018. 2) Agile 24/7 access to customers.
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