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This is What Exceptional Customer Service Looks Like In 2018

Comm100

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

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5 Top Customer Service Articles for the Week of September 24, 2018

ShepHyken

Tom Reilly Training) Hilton is known for their award-winning guest experience. The post 5 Top Customer Service Articles for the Week of September 24, 2018 appeared first on Shep Hyken. Everything from IoT (Internet of Things) to 3-D printing to AR and VR… the future is quickly approaching with much to look forward to.

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How to Improve Customer Experience at a Fast Food Restaurant with Fernando Machado of Burger King

Customer Bliss

You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.

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16 Stats You Need to Know About Restaurant Customer Satisfaction

ReviewTrackers

The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Those that implement service-inclusive pricing, meanwhile, experience a ratings drop of only about a 10th of a point. Nurture digital channels.

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A New Recipe for CX Success with Auntie Anne’s

inmoment

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. 2018: 65.0. Roll the Guest and the Employee Experience into One . With any company, the guest experience is only half the battle. Food for Thought: Smarter Data. 2019: 68.1.

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Next-Gen Unified Communications & Collaboration is All About Convergence

Avaya

In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. In hospitality—where 60% of execs believe the inability of staff to effectively communicate diminishes the guest experience—teams can better connect to maximize efficiency and overall quality.

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Changing How Timeshares Think About Customer Acquisition

North Highland

Historically, the timeshare industry has enjoyed a healthy growth curve that stretched into double-digit growth in 2018. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment.

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