2018 Customer Satisfaction Knowledge Base Social Media 
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.
Comm100
MARCH 16, 2022
The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 In each of the seven countries surveyed, government customer satisfaction (CSAT) score ranked last across every industry. The results spoke for themselves.
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Comm100
NOVEMBER 25, 2020
It’s the same thing for customer support. You see, waiting for the phone to ring or a fax to come through is only a waste of time since this isn’t how customers operate anymore. Instead, social media, forums, review sites, and communities have all become important parts of the customer service ecosystem.
Lithium
JUNE 11, 2019
Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Measurement through Metrics and Lithium Social Intelligence (LSI). Social Media Management Strategy Certification. Audience: Intermediate/Advanced/Expert Social Media Teams.
Lithium
JUNE 11, 2019
Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Measurement through Metrics and Lithium Social Intelligence (LSI). Social Media Management Strategy Certification. Audience: Intermediate/Advanced/Expert Social Media Teams.
Lithium
JUNE 11, 2019
Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Measurement through Metrics and Lithium Social Intelligence (LSI). Social Media Management Strategy Certification. Audience: Intermediate/Advanced/Expert Social Media Teams.
Comm100
JUNE 15, 2022
This can be done more easily than you might think as organizations can build a chatbot using their existing knowledge base and support materials. For a great chatbot customer service use case, let’s look at how Canadian Blood Services adopted Comm100 Chatbot. Canadian Blood Services.
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