CSM Magazine

NOVEMBER 4, 2022

Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. Customer confidence is crumbling in the current environment .

Tips 93

Tips Customer Service Management Comparison 93

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. Confident, happy, and proud employees are going to serve customers with pleasurable experiences ensuring that they return soon and make future purchases.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. Those resources are: Product demos.

Case Study 82

Case Study ROI B2B Study 82

Answer Dash

NOVEMBER 21, 2018

Forrester’s Global Customer Experience Index continues to find that most companies are rated as “poor” or “very poor”[1] year on year. Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. In order to future-proof their business, organisations need to be asking themselves not ‘what do customers want?’

User Experience 75

User Experience Social Media Interaction Customer Service Representative 75

Helen Dewdney

JUNE 20, 2023

Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to help sort out unresolved customer complaints about service providers within the rail industry. What can consumers expect from the Rail Ombudsman?

Travel 78

Travel Consumers Transportation Training 78

Stella Connect

APRIL 11, 2017

It’s estimated that by 2018, retailers’ investment in the Internet of Things will reach $2.5 Warby Parker created a proprietary POS system that’s also part checkout platform, part customer relationship management tool. Customers don’t need to pay up front, and they’re not charged until their glasses are shipped.

Customer Experience 40

Customer Experience Omni-Channel Retail Sales 40

ChurnZero

JULY 24, 2020

Your customers are not obtuse – scatteredness, rambling, and putting the onus of conversation on the customer are dead giveaways of poor planning. Respect your customers time. Ill preparedness and lack of personalization translate to “You’re not a priority to me” and show you’re incapable of managing time or this relationship.

Loyalty 59

Loyalty Customers Customer Success Meeting 59