ShepHyken

OCTOBER 15, 2018

(CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product. Follow on Twitter: @Hyken.

Customer Service 86

Customer Service Automotive Tips Feedback 86

ShepHyken

MAY 7, 2018

An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Policies Retail Case Study 79

CSM Magazine

NOVEMBER 4, 2022

That’s according to new research from gig customer service (GigCX) platform Limitless , which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Customer confidence is crumbling in the current environment .

Tips 93

Tips Customer Service Management Comparison 93

ShepHyken

APRIL 30, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles For the Week of April 30, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. Confident, happy, and proud employees are going to serve customers with pleasurable experiences ensuring that they return soon and make future purchases.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. Those resources are: Product demos.

Case Study 80

Case Study ROI B2B Study 80

CSM Magazine

MAY 19, 2022

In 2019 we underwent a digital transformation that included the creation of a customer-centric website with access to comprehensive information and a host of accessible and easy-to-use self-serve online services. Consequently, our seven-person customer team has much more time to devote to calls dealing with complex issues.

Self Service 52

Self Service Wait Times Training Customers 52