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AI and Customer Care: The Future is Here

BlueOcean

This level of relationship when an issue is escalated will prove to increase customer satisfaction and loyalty. AI is not one “tool” in the customer support toolkit of the future. AI represents a whole new set of tools to add to your customer care workshop. The Evolution of Self-Serve Customer Service.

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CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Learn how to best engage with customers on the social web. Managing company participation.

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CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Learn how to best engage with customers on the social web. Managing company participation.

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CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Learn how to best engage with customers on the social web. Managing company participation.

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4 Ways to Improve Customer Experience in 2018 – guest post from CCW NOLA

ijgolding

The Customer Contact Week annual winter conference is the world’s largest customer contact event series, packed with exhibitors, speakers, and workshops that allow customer care, CX, and contact center leaders to come together for an unforgettable experience, and leave ready to make a difference for their customers.

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Classifying Spoken Utterances Without a Dictionary

Interactions

We have investigated grapheme-based acoustic modeling as part of an SLU system for classifying spoken utterances in the customer care domain with several languages [ 1 ]. ” in 2018 IEEE Spoken Language Technology Workshop (SLT) , 2018. [2] 1] Price, R., 2] Chen, Y.P., 3] Price, R., 4] Price, R.

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CX Live is. LIVE

Lithium

We're launching our new global customer roadshow to keep our best customers in the know on all the big things happening —"Lithium CX Live". By attending a Lithium CX Live event, you'll: Hear Lithium's vision for the future of service, customer care, and digital marketing. October 3-4 @ Omni Downtown Austin. San Francisco.

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