InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas.

Customer Centricity 200

Customer Centricity Leadership Strategy Brands 200

InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas.

Customer Centricity 0

Customer Centricity Leadership Strategy Brands 0

NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. At Interactions 2018, you’ll be interacting with your peers from other business segments in addition to industry experts. You can still register at the early bird rate now through April 13, 2018.

Interaction 120

Interaction Conference Management How To 120

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. Astea will showcase Alliance Enterprise™ and Astea COO will host workshops on growing service revenue. CHICAGO, IL (September 17, 2018) — Astea International Inc.,

Conference 84

Conference Technology Software Management 84

ijgolding

JANUARY 22, 2018

The Customer Contact Week annual winter conference is the world’s largest customer contact event series, packed with exhibitors, speakers, and workshops that allow customer care, CX, and contact center leaders to come together for an unforgettable experience, and leave ready to make a difference for their customers.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Alliance by IFS

NOVEMBER 27, 2018

We’re also hosting a private event featuring a cocktail workshop for some other attendees. The post Field Service Amsterdam 2018 appeared first on Astea. See it for yourself at Booth #7! Field Service Amsterdam Photos. Contact us or request a demo. Otherwise, click here to get in touch.

Meeting 50

Meeting Communication Self Service Management 50

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Field Service Demos, Workshops, Networking…. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…. And there’s so much to do and see! Here you go!

Contact Center 75

Contact Center ROI Customer Service Meeting 75

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Engage me to speak or conduct a workshop at your next corporate or association event. is available on Amazon.com.

Customer Experience 59

Customer Experience Culture Customers Strategy 59

Kerry Bodine

NOVEMBER 26, 2018

May 8 & 9 in Chicago : Our newest workshop on journey mapping and facilitation, which will prepare you to run successful customer research sessions. This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2019 workshops. Register early and save! Want to save even more?!

Customer Journeys 120

Customer Journeys Sales Customers 120

Kerry Bodine

NOVEMBER 26, 2018

May 15 & 16 in Chicago : Our newest workshop on journey mapping and facilitation, which will prepare you to run successful customer research sessions. This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2019 workshops. Register early and save! Want to save even more?!

Customer Journeys 120

Customer Journeys Sales Customers 120

One Millimeter Mindset

DECEMBER 10, 2018

As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. 3 Professional Habits which tether Us to Yesterday.

Innovation 65

Innovation Customer Retention Consulting Culture 65

One Millimeter Mindset

DECEMBER 13, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. The post One Millimeter Mindset™ 2018 Collaborative Storytelling Blog Review appeared first on Babette Ten Haken. Right here, Today. Subscribe to my blog.

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

One Millimeter Mindset

DECEMBER 12, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. The post One Millimeter Mindset™ 2018 Customer Retention Blog Review appeared first on Babette Ten Haken. Subscribe to my blog. Never miss another insightful post.

Customer Retention 63

Customer Retention Consulting Customers Sales 63

CX University

APRIL 12, 2018

March 15, 2018. CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. Previous Briefs: Brief 15 March 2018 Brief 15 Feb 2018 Brief 15 Jan 2018. The CXU Student Brief. Sounds great, doesn’t it?

Course 40

Course Travel Customer Satisfaction Study 40

Forrester's Customer Insights

OCTOBER 24, 2018

I’m getting more and more psyched about our first-ever Data Strategy & Insights 2018 Forum as I work on the sessions with my colleagues here at Forrester and with our external speakers. The topics are spot on for what organizations need from data and analytics today, and the sessions are going to be inspirational and […].

Data 34

Data Strategy Analytics Government 34

CX University

APRIL 15, 2018

April 15, 2018. Let’s make 2018 the year we follow the “rule of five.” CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. Previous Briefs: Brief 15 April 2018 Brief 15 March 2018 Brief 15 Feb 2018.

Financial 40

Financial Culture Travel Customer Centricity 40

Kerry Bodine

AUGUST 7, 2018

But our final two journey mapping bootcamps of 2018 are right around the corner. Alumni of our signature journey mapping workshop may opt to attend Day 2 only. Summer’s still in full swing. September 12 – 13 in Boston. Learn more.

Customer Journeys 120

Customer Journeys Training Engagement How To 120

Optimove

DECEMBER 18, 2018

2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. And as we begin wrapping up 2018, we reflect on our 4 th Optimove Connect, hoping we accomplished just that.

Connections 40

Connections Conference CRM Consumers 40

One Millimeter Mindset

NOVEMBER 22, 2018

They are so jazzed about the who, what, how and why my speaking programs and workshops catalyze them to move that one millimeter forward, as well. The post One Millimeter Mindset™ Thanksgiving 2018 Reflections appeared first on Babette Ten Haken. And, more than that. How about you? is available on Amazon.com. Image source: iStock.

Customer Retention 67

Customer Retention Sales Consulting Conference 67

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. The post C3 2018 Day 1 Recap appeared first on Clarabridge. Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard.

CEM 40

CEM Roadmap Contact Center Conference 40

Up Your Service

SEPTEMBER 10, 2018

?. Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. The event is packed with insightful keynote speeches, deep-dive breakout workshops, wide ranging panel discussions. The theme of the 2018 Service Council Smarter Services Symposium is “Service is Humanity”.

Hospitality 40

Hospitality Healthcare Insurance Loyalty 40

CSM Magazine

MARCH 7, 2024

Employing a team of nationwide engineers, fitters and customer service staff, the company has a showroom, workshops, spray shop and parts department at their headquarters in Halifax, West Yorkshire. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Automotive 52

Automotive Customer Relationship Management CRM System 52

Storyminers

SEPTEMBER 11, 2020

CRM for easy access to contacts, profiles, and pipeline/email automation tools while on the go, Mike saw stronger revenue growth in Q1 and a higher 2018 sales pipeline. “ Next, he set out to identify the tools to enable personalized, incremental conversations with customers and prospects, with a natural cadence and at scale.

Case Study 147

Case Study CRM Study Customer Experience 147

Verint

DECEMBER 20, 2017

on Monday, May 14, 2018 and concludes on Thursday, May 17 at 10 a.m. Pre-conference workshop sessions (available for an additional fee) start at 9 a.m. Register before January 31, 2018 to take advantage of the early bird discount. Registration is open for this year’s event at the Sheraton Dallas Hotel in Dallas, Texas.

Engagement 41

Engagement Conference Hotels Tips 41

Comm100

JANUARY 19, 2017

Bad Example: Dear customer, We are sorry for what has happened with our series of tuna cans, expiration dates February 2018 to June 2018. Unfortunately, our series of tuna printed with the expiration dates February 2018 through June 2018, have been found to have an unsafe level of mercury content. Sincerely, Brian C.

Examples 217

Examples Customer Service Representative Customers Customer Service 217

Customer Bliss

DECEMBER 4, 2018

A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 28, 2018 at 8:00am PST. At the end of this keynote session, we did a workshop using the audit of 32 questions to define how beloved of a company you are and if you are earning admirable growth based on behaviors defined in my new book, Would You Do That To Your Mother.

Chief Customer Officer 185

Chief Customer Officer Video Leadership Course 185

Clarivate

APRIL 19, 2024

We also have extensive experience in primary payer and KOL research, and in developing interactive client workshops and training. Eds: Maier M, Steidl S, Christlein V, Hornegger J, Springer Open 2018 [13] Frinking P, Segers T, Luan Y, Tranquart F. 2018 Jan;43(1):127-42 [23] Yang Q, Zheng R, Zhou J, Tang L, Zhang R, Jiang T, et al.

e-support 59

e-support Guidelines Study Healthcare 59

Interactions

FEBRUARY 18, 2021

” in 2018 IEEE Spoken Language Technology Workshop (SLT) , 2018. [2] ” in 2018 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) , 2018. [3] 1] Price, R., Investigating the downstream impact of grapheme-based acoustic modeling on spoken utterance classification.”

Conference 71

Conference Virtual Agent System Resources 71

Storyminers

MARCH 26, 2018

Combining learning and doing in our workshops gives clients faster results, lower costs and an accelerated learning curve for their next generation leaders—all at the same time. Story Workout will be the first public workshop from StoryMiners. Q1 revenues and the 2018 sales pipeline are higher than last year. Is it working?

Social Media 100

Social Media CRM Customer Experience Design Communication 100

Up Your Service

FEBRUARY 8, 2020

We are honored and pleased to share our founder, Ron Kaufman , has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. Ron Kaufman, number one Global Guru in Customer Service. At Uplifting Service , we believe everyone can step UP and TAKE ACTION to make the world better every day.

Customer Service 69

Customer Service eBook Leadership Meeting 69

Up Your Service

SEPTEMBER 9, 2018

Join Ron Kaufman for a full-day “The Secrets of Superior Service” workshop in Mauritius on 30 October 2018. Meet Ron Kaufman in Mauritius on 30 October 2018. This powerful event answers two enormously important questions: 1. Learn best practices. Enjoy real stories and engaging ideas that you can immediately apply.

Culture 40

Culture Meeting Engagement Company 40

Strativity

MAY 17, 2018

Hackensack, New Jersey, May 17, 2018 – Strativity, a global leader in experience and culture design announces the launch of a critical tool to foster employee centric cultures resulting in greater engagement, productivity and customer experiences.

Exercises 40

Exercises Culture Employee Experience Study 40

Strativity

MAY 17, 2018

HACKENSACK, NEW JERSEY, MAY 17, 2018 – Strativity, a global leader in experience and culture design announces the launch of a critical tool to foster employee centric cultures resulting in greater engagement, productivity and customer experiences.

Exercises 40

Exercises Culture Employee Experience Study 40

Lithium

DECEMBER 28, 2020

Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. Additionally, you’ll have the opportunity to join roundtable discussions in our workshops and our case study breakout sessions.

Engagement 52

Engagement Case Study Social Media Hotels 52