2018 Customer Base Customer Insights Innovation 
Alida
OCTOBER 18, 2018
Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Insight needs to be fast. Register today!
Lumoa
FEBRUARY 6, 2018
Every each of them answered the following questions: How do you see the future of customer experience? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Technology advances will continue to inspire new innovations in customer experience.
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Lumoa
DECEMBER 19, 2023
In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.
Eptica
NOVEMBER 7, 2018
Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Published on: November 07, 2018. How can brands transform this and get real business value from the Voice of the Customer?
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.
Hero Digital
NOVEMBER 14, 2018
Customer Experience Trends Report. It’s all about the customers. On Day 1, Acquia released its Customer Experience Trends Report that analyzes the perspectives of marketers and consumers on open source innovation and what makes or breaks customer experiences. — Acquia (@acquia) November 8, 2018.
Lumoa
MAY 21, 2018
Marketing Marketing, which often substitutes or fulfils the role of Customer Experience management, must tailor the customer communications to align with customer segments. In many organizations, marketing has an overall responsibility for the customer experience improvement initiatives and customer insights.
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