2018 Connections Customer Service White Paper 
Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. The estimated price tag of losing customers due to poor service has reached $1.6 according to Accenture’s Digital Disconnect in Customer Engagement report.
Team HGS
FEBRUARY 6, 2018
2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. At that current rate, digital was expected to overtake voice in 2018. Instant communication will become the standard for exceptional customer service in 2018.
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CSM Magazine
JUNE 2, 2021
As the loyalty industry reinvents itself after the shock of Covid, Tom’s focus will be on helping clients navigate the big emerging loyalty trends and the move towards experiential benefits and emotional connection over points-based programmes.
Eptica
JULY 21, 2019
It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. This number was forecast to rise to 11 channels over the course of 2018 and 2019. 5 tips for managing the increasing volume of customer queries. I think so.
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Comm100
JANUARY 19, 2017
We pride ourselves on our service, and would never do something like that. Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help. In this example, Ashley was very vague when approaching the customer’s issue. Customer Service Manager. +1
Avaya
JANUARY 24, 2018
While the statement may seem like hyperbole to some, for those who work in financial services the statement will have the ring of truth. appeared first on Avaya Connected Blog. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The post MiFID II: What Do You Need to Know?
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