2017 Marketing Poor Customer Service Social Media 
Vonage
FEBRUARY 23, 2017
Half of consumers move on after poor customer service. In NewVoiceMedia’s whitepaper, Serial Switchers Strike Again , we learned that 49 percent of consumers switch companies after receiving service that does not meet their expectations. Poor customer service costs business billions annually.
Joe Rawlinson
JULY 25, 2018
While customer acquisition may be at the top of your list, customer retention should be as well. Your company may produce the best or only product of its type on the market, but without good customer support, your business will have a hard time holding on to customers. In addition, 97.6%
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transcosmos Information Systems
JANUARY 5, 2017
Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers. Social media.
Comm100
JANUARY 14, 2016
adults use their smartphone several times a month to seek customer service or sales support. Therefore, if you want your customer service and sales support offerings to be on par with other market leaders, you will need to adopt a “mobile-first” mindset when it comes to providing contact options for your customers.
Second to None
OCTOBER 23, 2018
Pizza has become one of the fastest growing segments in the food market in recent history. In 2017, 954 pizza chain establishments opened in North America in addition to the already saturated market.[1] The first step to achieving success in this segment is offering a great product.
Wootric CX Blog
JUNE 19, 2019
Did you know that 84 percent of people used an AI-enhanced product in 2017–most without even knowing it? AI and Customer Experience. However, AI can also make money for businesses by augmenting their marketing efforts and creating meaningful customer experiences, the key to a loyal customer base and higher returns.
Up Your Service
MAY 3, 2017
This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. Turning loyalty members into evangelists.
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