2016 Customer Expectations Hotels Loyalty 
Beyond Philosophy
NOVEMBER 2, 2016
Have you ever spent a night at a hotel, on business, and been charged a “resort fee” even though you never had time to take advantage of the pool, the spa or any of the other “amenities?”. hotels are expected to add on $2.55 I expected to pay the advertised rate, and now I’m being charged more than that.
ProProfs Chat
FEBRUARY 13, 2020
Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.
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Michelli Experience
NOVEMBER 14, 2017
I am delighted to have known Ed for years and am honored (beyond words) that he listed me as a member of his trusted personal board of directors in a recent article for Hotels Magazine. This week Ed Mady is being recognized as Hotelier of the World by Hotels Magazine at an awards ceremony at The Lotte New York Palace.
Currency Alliance
OCTOBER 27, 2017
We have seen tremendous change across many industries during the past 40-50 years, and these changes can help predict the next evolution in the loyalty sector. Unfortunately, the customer loyalty sector has not kept pace. Most loyalty programs still retain largely the same design as 20 years ago.
ShepHyken
APRIL 3, 2017
In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. 10 Traits of a Great Hotel Front Desk Agent by Rupesh Patel. Do they have hotel experience? Want Loyal Customers?
AskNicely
JANUARY 10, 2019
Even worse, 91% of unhappy customers who are non-complainers simply leave. A 2016 Nielsen Harris Poll revealed that more than 80 percent of Americans rely on peer recommendations before making a purchase. This made managing the customer experience difficult at best. NPS is a customer experience metric focused on loyalty.
Wired and Dangerous
MARCH 14, 2016
This customer narcissism has been forged both through the pampering provided by service providers as well as their new-found muscle to get their way in the marketplace. This level of expectations represents a dramatic shift in what is required to insure customer loyalty — the stuff of growth and profits.
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