ShepHyken

DECEMBER 12, 2016

We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. Sharpen) We went one-on-one with Zappos to get a sneak peek into the contact center famous for their customer service. Sure, they are common sense – but, unfortunately they are not always so common.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

Eptica

MAY 25, 2016

Date: Wednesday, May 25, 2016 Mapping digital transformation in customer experience. Published on: May 25, 2016. The Global State of Customer Experience 2016 , a new research report from the CX Network, provides some interesting insight into what is happening across the world. over the course of the year.

Customer Experience 54

Customer Experience ROI Contact Center CRM 54

Eptica

JUNE 17, 2016

Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. Decide what will be measured How are you going to demonstrate the success of the project, and unlock funding for future initiatives? Share this page on: Tweet.

Self Service 48

Self Service Customer Experience Chief Customer Officer Knowledge Base 48

Eptica

JULY 29, 2016

Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Published on: July 29, 2016. Every project needs to show that it delivers return on investment and helps improve company performance. Knowledge sharing has to be central to company culture. Share this page on: Tweet.

Customer Service 48

Customer Service Management Knowledge Base Contact Center 48

GlowTouch

MAY 24, 2021

The best thing is that most outsourcing companies invest heavily in data safety and privacy to facilitate trust with the company in question. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. We, GlowTouch , offer exactly this! About GlowTouch.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

LiveChat

OCTOBER 31, 2019

Call center automation. Call centers are an important customer touch point. A streamlined contact center experience is critical to improving customer satisfaction scores. What was remarkable in 2016 is now only average. By doing this, organizations can get the highest ROI (return on investment) from their efforts.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52