2016 Contact Center Feedback ROI 
ClearAction
NOVEMBER 14, 2017
Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. 4 Steps to Customer Experience ROI. Your intranet or internal collaboration tool can be a good vehicle for sharing immediate feedback from customers. Customer Experience ROI Opportunities in B2B Touchpoints. B2B Customer Experience: Do This, Not That.
Eptica
JANUARY 12, 2017
Date: Thursday, January 12, 2017 What were the top customer service trends of 2016? To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback. Published on: January 12, 2017. What do the findings mean for companies?
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Stella Connect
MARCH 8, 2018
Building on the strength of the existing partnership, WSI became one of the first Stella Connect customers after the product launched in 2016. Following an initial pilot, the company implemented the full rollout of Stella Connect across its contact center team. Staff attrition is a challenge facing every contact center team.
Stella Connect
MARCH 8, 2018
Building on the strength of the existing partnership, WSI became one of the first Stella Connect customers after the product launched in 2016. Following an initial pilot, the company implemented the full rollout of Stella Connect across its contact center team. Staff attrition is a challenge facing every contact center team.
LiveChat
OCTOBER 31, 2019
Online chat applications streamline the customer experience by reducing wait times and increasing convenience through real-time feedback. Call center automation. Call centers are an important customer touch point. A streamlined contact center experience is critical to improving customer satisfaction scores.
Clarabridge
SEPTEMBER 21, 2017
This is an insurance company delivering a BRANDED contact centre experience with the customer at the very heart of it. In 2016, we at Smith+Co teamed up with Clarabridge to author an ebook and deliver a workshop to illustrate why contact centres need to become “customer experience centres”.
Beyond Philosophy
DECEMBER 16, 2021
I didn’t because he didn’t deserve a nine, and he contacted me to scold me about not following directions. Dajani built it in this first three years with the company back in 2016, working with his cross-functional team called the Customer Experience Steering Committee (see what they did there?). Subscribe today right here.
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