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The Authenticity challenge: 25 marketing, CX and innovation takeaways from the 2016 Customer Intelligence Summit

Alida

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real.

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10 massive business trends that will shape 2017 and beyond

Alida

presidential election, we’re entering the new year with a global geopolitical landscape that’s more uncertain and potentially more disruptive to businesses than 2016. The enterprise guide to customer intelligence [e-book]. Virtually all industries saw some form of consolidation in 2016. RELATED RESOURCES. RELATED RESOURCES.

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Remain Relevant To Your Customers – Radhika Aggarwal, Co-Founder And Chief Business Officer, ShopClues

Customer Guru

Radhika Aggarwal had received the CEO of the Year by CEO Asia Awards 2016. Radhika had also bagged the ‘Tech Women – Entrepreneur of The Year Award’ at the ‘Disruptive Tech and Innovation Awards 2016’ and the ‘Best Marketplace Award’ at the ‘2016 She The People Awards’.

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Brand Move Roundup – May 4, 2020

C Space

A new online service has been launched by American 50-plus membership organisation AARP to help users find and organize local volunteer groups to provide financial, emotional and other support to those most affected by the coronavirus outbreak. AARP Community Connections is free to use, and AARP membership is not required. “The

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Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2

NobelBiz

Not only is it no longer sufficient to provide a decent product at a reasonable price, but physical storefronts are no longer the sole point of sale to advertise. In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Adrian Swinscoe. Aimee Lucas.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Adrian Swinscoe. Aimee Lucas.