2015 Customer Care Report Self Service 
Tricia Morris
MAY 28, 2015
Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow. In the The Real Self-Service Economy Report , 70% of consumers surveyed now expect a company website to include a self-service application.
TechSee
JANUARY 29, 2019
In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. A recent report indicates that 28% of organizations have already adopted AI into their CRM activities and another 41% said they plan to adopt it within two years.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Tricia Morris
SEPTEMBER 25, 2015
As a wireless communications services provider, the phone is undeniably a major channel for nTelos customer care. But many times for customers, due to time or location, it’s simply not convenient to call nTelos for customer service. A Vote for Better Customer Care.
Tricia Morris
OCTOBER 22, 2015
But how does employee self-service knowledge separate the best from the rest? But how does employee self-service knowledge separate the best from the rest? The same Quantum Workforce 2015 Employee Engagement Trends Report also shows a direct link between engagement (highlighted above) and profit.
Tricia Morris
OCTOBER 19, 2015
CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Service is a Growing CRM Investment. Service is a Growing CRM Investment. Read the full report here.
Tricia Morris
AUGUST 11, 2015
In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. But, according to leading consumer surveys, customer satisfaction ranks near the bottom of a cross-industry comparison.
Comm100
AUGUST 23, 2018
Get on Board: Consider what your customers need, and how you can meet these needs in your company app. For example, if your customers need simple, on-the-go access to customer care, consider adding mobile live chat to your app (for an example of this, look no further than the GEICO Mobile App ). billion U.S.
Expert insights. Personalized for you.
40 
Let's personalize your content