Customer Guru
APRIL 5, 2018
Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. William David McCann, a leading customer experience designer and the founder of Bespoke Customer Experience. Connect with William David McCann on LinkedIn.
SuiteCX
FEBRUARY 18, 2021
My design thinking team was soon using it in most of our meetings. Whiteboarding is just one tool in the huge box that is customer experience design. Built-in sticky note packs! Templates galore! Whiteboarding is great first step for jotting ideas and bringing lots of input from various stakeholders into one space.
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Strativity
AUGUST 15, 2018
Leading Customer Experience and Design firm Strativity Group recognized on Inc. magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group, LLC on its 37 th annual Inc. took home the National Magazine Award for General Excellence in both 2014 and 2012.
Beyond Philosophy
NOVEMBER 4, 2014
The circle of choice, or needing to have many choices available but not too many to create confusion and buyer’s remorse for their Customers, creates a paradox for many organizations in their Customer Experience design. 19 August 2014. < 19 August 2014. < < [link] > Carvalho, John.
CX Journey
DECEMBER 21, 2016
Image courtesy of miserablespice I originally wrote today's post for Intradiem; it appeared on their blog on December 16, 2014. There are (at least) five categories in which companies continue to fall down when it comes to the customer experience. Two years later, it's still relevant! Tis the season. In short, a lot.
Michelli Experience
DECEMBER 23, 2015
As such, like those 23% in the Forrester Research study, leaders at MBUSA catapulted customer experience improvement to be their #1 priority. By 2014, Mercedes-Benz USA had risen to the top of the J D.
Beyond Philosophy
FEBRUARY 3, 2015
Helping your Customers make a decision is an important element in your Customer Experience design. 4 September 2014. < Sometimes, however, decisions take a lot of thinking, after which we may have our doubts about whether we made the right one. The Consequence of Choice. Sources: Aagaard, Michael. “10
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