2014 Analytics Customer Care Customer Service 
Experience Matters
JANUARY 20, 2015
The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. This report has rich insights about both B2B and B2C customer experience. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award.
Natalie Petouhof
JULY 16, 2015
Tweet How many of you have waited for the “cable guy” or “phone person” or experienced customer service that just wasn’t close to being the experience you wish the brands you do business with would provide? But they do expect companies to care.
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Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
Magellan Solutions
AUGUST 2, 2021
Majority of i nhouse call center in the Philippines are supported by digital and analytics. This, in turn, enables companies to drive innovative, affordable, and remote care. As of 2014, the Philippines has one of the youngest populations in Southeast Asia. 24/7 customer care. This Generation’s Population.
ProProfs Chat
JANUARY 30, 2020
Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. With the customer trust level going down at this rate, it will become all the more essential for a business to interact with its customers actively. Mobile Customer Engagement. Source: Deloitte ) Tweet this.
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