Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

Experience Matters

NOVEMBER 4, 2015

This is the fourth year of the ratings, here are links to the 2012 , 2013 , and 2014 ratings. We surveyed 800 IT decision makers from large companies on the success, effort, and emotion components of their experiences with these IT providers. It is the also the highest level over the four years of the study.

Report 120

Report Net Promoter Score Effort Score Innovation 120

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Survicate

MAY 16, 2019

To know if you’re on the right track to provide the best Customer experience, it is crucial to measure your efforts and optimize your performance. Net Promoter Score®. One of the most important metrics regarding measuring your efforts for Customer service is Net Promoter Score.

Customer Satisfaction 79

Customer Satisfaction Metrics Effort Score Net Promoter Score 79

Doug Leather

MARCH 11, 2014

Most will be familiar with Customer Satisfaction, Employee Satisfaction, Voice of the Customer and Net Promoter Score. The 2 measures that have less of an understanding are SCHEMA® and Customer Effort Score. Who has any loyalty and wants to support a business that is difficult to do business with.

Customer Centricity 60

Customer Centricity Measurement Net Promoter Score Effort Score 60

SurveySparrow

FEBRUARY 18, 2024

Nicereply : For Advanced CX Metrics Source: nicereply.com Nicereply was founded in 2012 as a customer experience platform. Key Features Versatile Survey Creation: You get a variety of question types, drag-and-drop functionality, in-mail surveys, scoring options, skip logic, and a library of Templates: You have 200+ templates to choose from!

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Michel Falcon Experience

MARCH 17, 2023

When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. With the director style and the socializer, it’s pretty clear to understand what they need to be able to develop loyalty with the company. Make sure it works.”

Hospitality 60

Hospitality Customer Experience Banking Sports 60